Our Values & Principles
At BissyCare, we understand that each person’s circumstances or living situation is different to the next, so we will always work with you to tailor your care and services to your own personal needs and preferences. This way you live a healthy, safe, and independent life in the comfort of your own home.
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Our Staff are self-aware, accountable, responsible, and truthful and will act in a consistent way when delivering services.
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Our Staff want you to have a pleasant experience with us and will provide you with effective and efficient communication. They will provide you with the attention you need and involve you in the decision making process to respect your wishes.
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We will always act in a truthful and accurate manner. The expected costs from your NDIS plan will be discussed and any costs, fees and specific deliverables explained.
Where there is an issue we will discuss this with you and work together to resolve.
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We will work with you to understand your needs and feelings and clearly communicate with you, seek feedback and deliver our services in ways to meet your needs.
OUR SERVICES
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Nursing Services
Complex Wound Management
Complex Bowel Management
Tracheostomy and Stoma Care
Pressure Area Care
Diabetes Management
Urinary Catheter Management
Continence Assessment
Enteral Feeding and Management
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Support Services
Plan Management
Assist Personal Activity-High Intensity
Assistance with Daily Living/Household chores
Assistance with Social and Community Participation
Transport Services
Specialist Support Coordination
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Garden & Home Services
Lawn mowing
Hedge Trimming and Pruning
Landscaping
Plumbing and Electrical
General Home Maintenance
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Aged Care Services
Home Care Packages (HCP)
Commonwealth Home Support Programme (CHSP)
Transition Care Program
Short-Term Restorative Care Program
Palliative Care
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Supported Independent Living (SIL)
Our purpose is to empower and assist you in leading a fulfilling life, with our unwavering support. Browse our available SIL Funded shared accomodation vacancies and community houses
OUR LOCATIONS
Visit us
BissyCare currently operates in South Australia, Western Australia, and New South Wales. We are licensed to provide our services in these states.
BissyCare SA
27 The Grove Way
Salisbury Heights SA 5109
BissyCare WA
14 Hutchinson Boulevard
Byford, WA 6122
BissyCare NSW
Suite 208, 351 Oran Park Drive Oran Park N.S.W 2570
Call Us
1300 157 205
My BissyCare
We have collated a library of FAQ’s, guides, documents, and forms to help our clients understand what they can expect from us at BissyCare and provide feedback or report any issues.
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Our fees and rates are set in accordance with the NDIS Pricing Reference Group and their Price Guide.
The National Disability Insurance Agency (NDIA) releases updates and our current costs are based on the NDIS Price Guide 2022/23 for providers. We encourage you to review the Pricing Guide in its entirety as there is a considerable amount of useful and important detail contained within the Guide. The price guide can be viewed at: https://www.ndis.gov.au/providers/pricing-arrangements -
We will listen to you and work with you. By working together, you will receive the best service possible. You have rights: to be treated well, to participate fully, to speak out. If we forget this, or do anything you’re not happy with, you have the right to complain.
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BissyCare will organise to meet with you as soon as you contact us. We will discuss your needs and what services we can provide to meet those needs. We will provide services to you once you have signed your service agreement.
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A Service Agreement is a document which specifies what services we will be providing to you, our obligations and your rights and responsibilities. Where possible, it will also detail how much funding from your NDIS Plan we will be using.
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At BissyCare our clients’ preferences and requests are met as often as possible. We will try to always schedule your preferred support worker or nurse. Our staff are from diverse backgrounds, and many speak multiple languages.
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Your feedback helps us to improve so that you will feel safer, happier and get more out of our services. We will often ask you for feedback. You can also comment or complain at any time. You can email, or phone us, or ask our staff to help and they will make sure the right people get your message. Your complaint will be kept private. When you tell us what you like or don’t like, we will listen and we will change things if we can. You will always receive a reply as quickly as possible. To give you better and better services, we need your feedback. Feedback can be compliments, comments or complaints. We love to hear compliments. That means we are getting it right. If you are happy, we are happy! If you are not happy, tell us. It’s OK to complain. We won’t be angry. So don’t be shy. We need to know how you feel. Help us to do better!
We will always listen and reply to complaints, as quickly as possible.
You can complain anonymously. If you don’t leave your name, we can’t reply to your complaint. But we will still try to make things better.
You can give us feedback by calling us on 08 7089 9001,
emailing us at: feedback&complaints@bissycare.com.au
or writing to us at: BissyCare & Support Services 27 The Grove Way Salisbury Heights, SA, 5109
Would you like more details about BissyCare?
